SHIPPING POLICY

Last Updated: October 17, 2026

At Petlivo, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through https://petlivo.co.

If you have any questions about shipping or your order, please contact us at petlivoco@gmail.com.

1. ORDER PROCESSING TIME

Orders are typically processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays.

Please note that order processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.

Once your order has been dispatched, you will receive a shipping confirmation email where applicable.

2. SHIPPING TIMES

Estimated delivery times depend on your location, the shipping method selected, and the shipping carrier.

Unless otherwise stated on the relevant product page or at checkout, the following estimates may apply:

• United States: 7–15 business days

• United Kingdom: 7–15 business days

• Europe: 7–15 business days

• Rest of the world: 10–20 business days

These are estimates, not guaranteed delivery dates. Actual delivery times may vary due to customs processing, carrier delays, local holidays, weather conditions, or other circumstances beyond our reasonable control.

Order processing time is separate from shipping time.

3. SHIPPING COSTS

Available shipping options and applicable shipping charges will be displayed at checkout before you complete your purchase.

Any free shipping offers will be clearly communicated on our website or at checkout and may be subject to specific conditions.

Customers are responsible for reviewing their order details and shipping charges before completing a purchase.

4. ORDER TRACKING

When tracking is available, we will provide tracking information by email after your order has been dispatched.

Please allow 2–5 business days after receiving your tracking information for tracking updates to appear.

Some shipping services may provide limited tracking information.

If your tracking information has not updated for an extended period, please contact us at petlivoco@gmail.com, and we will do our best to assist you.

5. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please contact us as soon as possible if you notice an error in your shipping information.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Petlivo is not responsible for delivery issues directly caused by incorrect or incomplete addresses provided by customers, to the extent permitted by applicable law.

This provision does not limit any rights or remedies available to consumers under applicable law.

6. CUSTOMS, DUTIES, AND TAXES

International orders may be subject to import duties, customs fees, VAT, or other taxes imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and may be payable by the customer upon import or delivery.

Customs procedures may also cause additional delivery delays.

Customers are responsible for complying with applicable import regulations in their destination country, subject to any obligations imposed on Petlivo by applicable law.

7. DELAYED OR LOST ORDERS

Although we do our best to ensure timely delivery, delays can occasionally occur.

If your order has not arrived within the estimated delivery timeframe, please contact us at petlivoco@gmail.com with your order number.

We will review the available tracking information and work with the relevant shipping provider where appropriate.

If an order is confirmed lost or undelivered, we will work with you to determine an appropriate resolution in accordance with our policies and applicable law.

Nothing in this section limits any mandatory consumer rights relating to delayed, lost, or undelivered orders.

8. DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or you receive an incorrect item, please contact us at petlivoco@gmail.com as soon as reasonably possible.

Please include:

• Your order number.

• A brief description of the issue.

• Clear photographs of the item and its packaging, where applicable.

We will review the information and work with you to arrange an appropriate solution, such as a replacement or refund, where applicable.

Your statutory rights remain unaffected.

9. DELIVERED BUT NOT RECEIVED

If tracking indicates that your order has been delivered but you have not received it, we recommend checking your mailbox, delivery location, household members, neighbors, or local collection point.

If you are still unable to locate your package, contact us at petlivoco@gmail.com so we can help investigate the issue.

Each case will be reviewed individually, taking into account the available delivery information and applicable consumer protection requirements.

10. ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible at petlivoco@gmail.com.

We will do our best to accommodate cancellation requests before an order is processed or dispatched, but cancellation cannot be guaranteed once fulfillment has begun.

Your statutory cancellation and return rights, where applicable, remain unaffected.

11. CONTACT INFORMATION

For questions about shipping, delivery, or an existing order, please contact us:

Store Name: Petlivo

Website: https://petlivo.co

Email: petlivoco@gmail.com

We appreciate your business and thank you for shopping with Petlivo.