TERMS OF SERVICE

Last Updated: October 17, 2026

1. OVERVIEW

Welcome to Petlivo (petlivo.co). The terms “we,” “us,” and “our” refer to Petlivo. We operate this website and online store, including all related information, content, features, products, and services, to provide you with a convenient shopping experience.

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

These Terms of Service (“Terms”), together with any policies referenced herein, govern your access to and use of our website and services.

By visiting our website or purchasing a product from us, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. ELIGIBILITY AND USE OF OUR WEBSITE

By using our website, you confirm that you are legally permitted to enter into a binding agreement in your jurisdiction. If you are under the age of majority, you may use our services only with the involvement and consent of a parent or legal guardian where required by law.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not use our website for fraudulent or unlawful purposes, interfere with its security or functionality, introduce malicious software, or violate the intellectual property rights of others.

We reserve the right to restrict or terminate access to our website where legally permitted if we reasonably believe these Terms have been violated.

3. PRODUCTS AND PRODUCT INFORMATION

Petlivo makes reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However, colors and product appearances may vary depending on your device and screen settings.

Product descriptions, specifications, and availability may be updated from time to time. We reserve the right to discontinue products or limit quantities where legally permitted.

Nothing in this section affects your statutory rights as a consumer.

4. ORDERS AND ACCEPTANCE

When you place an order on petlivo.co, you make an offer to purchase the selected products.

We reserve the right to reject or cancel orders where legally permitted, including in cases involving suspected fraud, incorrect pricing, product unavailability, or inaccurate order information.

If your order is cancelled after payment has been processed, we will arrange an appropriate refund to your original payment method, subject to applicable law.

You are responsible for providing accurate billing, shipping, and contact information when placing an order.

5. PRICES AND PAYMENT

All prices are displayed in the currency indicated on our website. Shipping fees, taxes, customs duties, and other applicable charges will be disclosed at checkout where applicable.

We reserve the right to change prices at any time. Price changes will not affect orders already accepted, except where permitted by law, including the correction of pricing errors.

Payments are processed through the payment methods available at checkout. By completing a purchase, you confirm that you are authorized to use your chosen payment method.

6. SHIPPING AND DELIVERY

Shipping methods, costs, and estimated delivery times will be displayed at checkout or explained in our Shipping Policy.

Delivery times are estimates and may be affected by circumstances beyond our reasonable control, including carrier delays, customs inspections, weather conditions, and other unforeseen events.

Customers are responsible for providing accurate delivery information. Additional costs arising from incorrect or incomplete addresses may apply where permitted by law.

If your order has not arrived within the expected delivery timeframe, please contact us at petlivoco@gmail.com so we can assist you.

Nothing in this section excludes any mandatory delivery rights or remedies available under applicable law.

7. RETURNS, REFUNDS, AND CANCELLATIONS

Returns, refunds, and cancellations are subject to our Refund Policy, which forms part of these Terms.

Please review our Refund Policy before making a purchase. If you need assistance with a return, refund, or cancellation, contact us at petlivoco@gmail.com.

Where applicable law provides consumers with a statutory right to cancel a distance purchase, that right will apply subject to the relevant legal conditions and exceptions.

Nothing in our policies is intended to exclude or restrict your mandatory consumer rights.

8. INTELLECTUAL PROPERTY

All content on petlivo.co, including text, logos, graphics, images, product descriptions, designs, and other website materials, is owned by or licensed to Petlivo or the relevant rights holders, unless otherwise stated.

You may use our website for personal, non-commercial shopping purposes.

You may not copy, reproduce, distribute, modify, or commercially exploit our website content without prior written permission from the relevant rights holder, except where permitted by law.

Purchasing a product does not automatically transfer ownership of any intellectual property associated with that product.

9. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or use third-party services, including payment processors, shipping providers, and other service providers.

Petlivo is not responsible for the independent content, terms, or privacy practices of third-party websites that we do not control.

Your use of third-party services may be subject to their own terms and policies.

10. PRIVACY AND PERSONAL INFORMATION

Your use of our website is also subject to our Privacy Policy.

We may process personal information as necessary to process orders, accept payments, arrange deliveries, provide customer support, prevent fraud, and comply with legal obligations.

Our store is hosted on Shopify, and certain information may be processed by Shopify and other service providers to operate our business.

Please review our Privacy Policy for information about how personal data is collected, used, stored, and protected.

11. ERRORS AND INACCURACIES

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates, or product availability.

We reserve the right to correct errors and update information. Where legally permitted, we may cancel affected orders and provide any required refunds.

12. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our website and its content are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, error-free, or available at all times.

Nothing in these Terms excludes or limits any consumer guarantees, statutory rights, or warranties that cannot legally be excluded or limited.

13. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Petlivo will not be liable for indirect or consequential losses where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited.

Your statutory rights as a consumer remain unaffected.

14. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Petlivo and its service providers against third-party claims and reasonable expenses arising directly from your unlawful use of our website or material violation of these Terms.

This provision does not apply where such indemnification would be prohibited by law.

15. TERMINATION

We may suspend or terminate access to our website where we have a lawful reason to do so, including material violations of these Terms or suspected fraudulent activity.

Termination does not affect any rights or obligations that arose before termination or any statutory consumer rights that continue to apply.

16. GOVERNING LAW

These Terms are governed by the laws applicable to the jurisdiction in which the business operating Petlivo is legally established, subject to any mandatory consumer protection laws that apply to customers in their country of residence.

Nothing in these Terms deprives consumers of legal protections that cannot lawfully be excluded.

17. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, website, products, or legal obligations.

The latest version will be published on this page with an updated “Last Updated” date.

Where required by law, we will obtain any necessary consent to changes.

18. CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us:

Store Name: Petlivo

Website: https://petlivo.co

Customer Support Email: petlivoco@gmail.com